Returns Policy

You may return Goods;

We offer a special Website-only returns policy –you may return Goods to London Road Jewellery for any reason up to 14 days after delivery, providing the Goods are unworn, undamaged and in their original packaging (in the event that the Goods have been worn or damaged or are not in their original packaging, London Road Jewellery reserves the right to re-charge to you the price of the Goods and all charges and expenses incurred).

Goods are at your risk from the time of delivery.  While they are in your possession, you must take reasonable care of all Goods which are to be returned to London Road Jewellery under clause 19.  All such Goods must be returned to London Road Jewellery (to the address set out below) by Royal Mail special delivery requiring a signature on delivery. London Road Jewellery will refund to you the price of the Goods.

You may not transfer, assign, charge or otherwise dispose of any contract made under these Terms and Conditions, or any of your rights or obligations arising under it, without London Road Jewellery’s prior written consent.  London Road Jewellery may transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of its rights or obligations arising under it, at any time during the term of the contract.

The following address should be used for contacting London Road Jewellery,  for returning Goods and for any complaints:

London Road Jewellery
BM Box 8143
London WC1N 3XX

Fair Use

If we notice an unusual pattern of returns activity, such as an excessive volume of returns as flagged by our systems i.e. we suspect someone may be wearing their purchases and then returning them, we may have to deactivate the account and any associated accounts. We will issue an email to you to flag the observation initially, if the pattern continues after this we may have to deactivate your account. If this happens to you and you feel we have made a mistake please contact our Customer Services team and we’ll be happy to discuss this with you.

This doesn’t affect your statutory rights.